1. Introduction
Brow Rank ("we," "our," or "us") is committed to protecting your privacy and ensuring your
personal data is handled responsibly. This Privacy Policy explains how we collect, use, store,
and protect your information when you visit our website (browrank.co.uk) or engage with our
services.
Brow Rank is a digital marketing agency based at 15 High Street, Lincoln, LN1 3AA, Lincolnshire,
United Kingdom. We act as the data controller for any personal data collected through our
website and services.
2. Information We Collect
We may collect the following types of personal data:
2.1 Information You Provide
- Contact Information: Name, email address, phone number, and company name
when you fill out our contact form, subscribe to our newsletter, or communicate with us
directly.
- Project Details: Information about your business, marketing goals, budget,
and project requirements shared during consultations.
- Payment Information: Billing details processed through secure,
PCI-compliant third-party payment providers. We do not store your full payment card details.
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent on pages, click patterns, referring
URLs, and navigation paths.
- Device Information: Browser type, operating system, screen resolution, and
device identifiers.
- Location Data: Approximate geographic location derived from your IP
address.
- Cookies: Small text files stored on your device to enhance your browsing
experience. See Section 7 for details.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- Service Delivery: To respond to your enquiries, provide consultations, and
deliver our digital marketing services.
- Communication: To send you project updates, newsletters, promotional
materials, and important service-related notices (with your consent where required).
- Website Improvement: To analyse usage patterns, optimise our website, and
improve user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal
processes.
- Business Operations: For invoicing, accounting, and internal
record-keeping.
4. Legal Basis for Processing
Under GDPR, we process your personal data based on one or more of the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal
data for a specific purpose (e.g., marketing emails).
- Contract: Where processing is necessary for a contract we have with you or
to take steps at your request before entering a contract.
- Legitimate Interest: Where processing is necessary for our legitimate
business interests, provided these do not override your rights.
- Legal Obligation: Where processing is necessary to comply with a legal
obligation.
5. Data Sharing & Third Parties
We do not sell your personal data to any third party. We may share your data with:
- Service Providers: Trusted third-party tools and platforms we use to
deliver our services, including analytics providers (e.g., Google Analytics), email
marketing platforms, and hosting providers.
- Legal Authorities: Where required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of
assets, your data may be transferred as part of the transaction.
All third-party providers are contractually obligated to handle your data securely and in
compliance with GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in
this policy:
- Contact Form Submissions: Retained for up to 2 years from last interaction.
- Client Records: Retained for 6 years after the end of our business
relationship for legal and accounting purposes.
- Website Analytics: Aggregated, anonymised data may be retained
indefinitely.
- Marketing Preferences: Until you unsubscribe or withdraw consent.
7. Cookies
Our website uses cookies to improve your experience. Cookies are small text files placed on your
device that help us understand how visitors use our site.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality. These cannot
be disabled.
- Analytics Cookies: Help us understand visitor behaviour and improve our
website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track
campaign performance.
You can manage your cookie preferences through your browser settings. Disabling certain cookies
may limit website functionality.
8. Your Rights
Under GDPR and UK data protection law, you have the following rights regarding your personal
data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete
data.
- Right to Erasure: Request deletion of your personal data ("right to be
forgotten").
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Request your data in a structured, commonly used
format.
- Right to Object: Object to processing based on legitimate interests or for
direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may
withdraw it at any time.
To exercise any of these rights, please contact us at info@browrank.co.uk or
call +44 7904 524167. We will respond to your request within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data,
including:
- SSL/TLS encryption for all data transmitted through our website
- Secure, access-controlled hosting environments
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy best practices
- Two-factor authentication on all internal systems
While we take every reasonable precaution, no data transmission over the internet is 100% secure.
We cannot guarantee absolute security but are committed to protecting your data to the highest
standards.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly
collect personal data from children. If you believe a child has provided us with their personal
data, please contact us and we will take steps to delete the information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
technology, or legal requirements. Any material changes will be posted on this page with an
updated "Last modified" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle
your personal data, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with the
Information Commissioner's Office (ICO) at ico.org.uk.